5 Things to Know When Shipping Internationally

International ShippingIt’s hard to believe how quickly the world is seemingly shrinking isn’t it? Messages are sent between countries in an instant, people can travel the world in the span of a day, and sending packages to loved ones overseas has become more affordable for everyone.

International shipping continues to grow every year with more and more packages going across borders, so we put together a list of the five things you need to know when shipping internationally.

1. Know who you’re shipping to

This one may seem like a no-brainer, but its crucial. Fraudsters are getting better at contriving scams that are conducted from other countries. They use email to establish a relationship and then have items shipped to them with no intent of providing reimbursement or the requested work to be done on your item. Most international scams involve wiring money through a service like Western Union, but sometimes fraudsters will want a tangible item sent to them.

The point is to always know the receiver. Make sure they are a loved one, an associate with work, or someone you have personally spoken to and have received reliable information from.

2. Know what you’re shipping

Again, no-brainer, right? While certain items may appear to be harmless or acceptable for domestic shipping, carriers such as DHL, FedEx, UPS, and USPS have regulations that must be followed when shipping out of the country.

One common example is electronics powered by lithium batteries. Sending multiple laptops domestically through a Ground service is acceptable, but what you may not know is that you can only send a maximum of two batteries or four cells internationally and they must be installed in the item they power. Another seemingly harmless example would be a small cactus. Shipping it in the United States is fine, but try sending it to another country and you most likely won’t be able to. It all depends on the country you ship to, which leads us to our third point.

3. Know where you’re shipping

Every country is different and therefore each country has its own list of what items they’ll accept. Mexico rarely allows used clothing to enter the country. Sometimes it depends on where the item was manufactured that could prevent it from entering the intended country. Another variable is political unrest inside the country. There was a period of time in the summer of 2014 when DHL refused to deliver any packages to Russia during the Ukrainian crisis.

With so many variables to keep track of, how can you be sure your items will be delivered? You can’t . . . that’s why its important to call the carrier you’re shipping with and ask them if what you’re shipping will be accepted in the country it’s going to. The carriers have updated records of what is excluded and all the necessary paperwork you’ll need to ship your package. Paperwork is critical, which takes us to our next point.

4. Know what documentation your need

Different items require different types of paperwork. The most common is the Commercial Invoice. This is a detailed list of the sender, receiver, and a list of all the items being shipped including their value and country of origin (where it was made). In most cases, if all you’re shipping is documents then you don’t need to fill out a commercial invoice.

There are other forms that may need to be filled out depending on what you’re sending and where you’re sending it. Textiles are one example of an item that typically needs additional paperwork. Below is a list of common forms that are used for internationally shipments:

Certificate of Origin: This document certifies the item(s) being shipped are from the country they were manufactured in. You include the address of the shipper and receiver and a detailed list of the contents. Once everything is filled out correctly you sign and date it. It will then have to be signed, sealed, and notarized by someone at your local Chamber of Commerce.

Shipper’s Export Declaration (SED): This document is required when the customs value exceeds $2,500 or if an export license is required. You’ll also need this document if your package is subject to International Traffic and Arms Regulations (ITAR) but is exempt from license requirements or if you’re sending rough diamonds that start with HTS 7102.10, 7102.21 and 7102.31. If you’re shipping to Cuba, Iran, Iraq, Sudan, North Korea, Libya, Syria, or Serbia (excluding Kosovo) you’ll have to fill out this form.

The regulations for the SED are controlled by the US Census Bureau and are constantly being updated. For a complete list of requirements and updates you can go to fedex.com and search SED.

NAFTA Certificate of Origin: NAFTA is short for North American Free Trade Agreement and it applies to shipments between the US, Canada, and Mexico. You’ll need this document if you’re international package is going to one of those countries and the customs value exceeds $1,000.

Electronic Export Information (EEI): This document is required when you’re shipping electronics and the value for customs exceeds $2,500.

5. Know what you’re paying for when you ship your package

There are several options when shipping international. It’s important to know what you’re paying for because of the different services. USPS is usually the cheapest. However, the package can only be tracked within the United States; once it leaves the US there is no tracking and no way of knowing if it was delivered. It gets handed from our postal system to the receiving country’s postal system, which has entirely different tracking methods and systems than we do.

The major carriers (UPS, FedEx, and DHL) will cost more, but you get door-to-door tracking. This helps ensure the package will not get lost or stolen during customs clearance. Of the major carriers, DHL tends to be the international leader. It’s what they do best and they have access to international trade routes that FedEx and UPS pay extra to use, thus making their costs higher.

As you can see, international shipping can be stressful, but it doesn’t have to be a headache. Your local pack and ship store is there to help you navigate through the process by doing most of the work for you; even packing the items! You can also find great resources from the carrier web sites. We’ve posted a few at the end of this post that we hope will assist you.

Happy shipping!

USPS Publication 52 for Hazardous, Restricted, and Perishable Mail: http://pe.usps.com/text/pub52/welcome.htm

SED updates from FedEx: http://www.fedex.com/us/electronic-export-information/ftr-chart.html

UPS International Basics: http://global.ups.com/how-to-ship-internationally/

21 Responses to “5 Things to Know When Shipping Internationally”

  1. Gale welch

    Why is it illegal to send used clothing to Mexico? Is this true for central American countries as well?

    • Barry Pfeiffer


      Every country has different rules for what they will except into their country. These rules are always changing as governments and policies change overtime. In regard to used clothing, the rule at the time was the clothing entering the country had to have the manufacturers’ tags on the clothing. I believe that rule has been lifted since the time of this post.

      Whether this is true for Central America I’m not aware of their regulations for used clothings. Our stores call the preferred carrier on every international shipment to make sure the items being sent will be accepted into the receiving country. We also check to see if there are any special requirements the country has in order for the items to be accepted.

      I hope that helps!

  2. Sheng

    Do you have to be over 18 to get you’re packet from overseas?

  3. Jeremy Thompson

    I like how you mentioned that there are a lot of different types of paperwork that would be necessary for different kinds of items and one of those is the most common commercial invoice. That is perfect to learn as I could start researching and acquiring these documents so that we can send our gifts to my wife’s parents back in Japan to honor them and their kindness. I hope they would be able to receive our package before the January 20th so that it would reach their anniversary. Thanks!

  4. Frankie

    I am trying to mail myself some winter clothing while away at school in the UK. Right now it is being held for ransome at customs. Any advice?

    • Barry Pfeiffer

      I would contact the carrier that is delivery your package and determine what customs requires. Sometimes they need additional information about the items being sent or there may be duties and taxes that are owed before the package can be delivered.

  5. Ellie Davis

    Thank you for suggesting you always know what you pay for when it comes to international shipping. My husband has been wanting to send a package to England but hasn’t know that best way to do this. He is probably going to need to look into local shipping services and find the best one.

  6. Vickie

    A friend in spain, is trying to send me some stuff from there, but shipping company, wants my name address, age sex, next of kin, my birthday, my occupation, it’s this legit?

    • Barry Pfeiffer


      Thanks for your comment.

      It’s common to request the basic address information of the recipient (the street, city, zip code, etc.). It seems odd they want you to provide your occupation and next of kin. That’s uncommon to hear of a place asking for that information if they’re shipping to you.

      The only time I could see asking for your age and birthday is if someone was shipping wine or other form of alcohol to you just to confirm your of legal age.

  7. Noemae

    I am about to receive a package delivery from a certain Country. Now, my sender told me that I wouldn’t pay anything at all for He will be going to pay all the fees there. Is this legit?

    • Barry Pfeiffer

      Yes, that is an option.

      Senders can have the duties and taxes charged to their shipping account with the carrier (if they are using one), or they can arrange to pay for duties and taxes so the receiver does not have to pay.

  8. Frances Edgeman

    Enjoyed studying this, very good stuff, regards.

  9. Chenel

    My stepmom sent me money through FedEx and customs hold
    on on it , they asked for additional documents and they got it , but still no package they also stole some of the money, I gave them her # to call and they did also, what should I do?

    • Barry Pfeiffer

      If it was cash they most likely would have held it as cash cannot be shipped through the mail; especially internationally.

      Unfortunately there’s not a whole lot you can do at this point except stay on top of the process while FedEx does more research into the shipment. If you don’t receive the package, I would contact FedEx Customer Service (ask to speak to someone in international) and ask for a reason for the delay.

  10. Akello Mirriam Susan

    Is it possible for me to receive my package from Senegal to Uganda on time and is there any charge required upon receiving it?

    • Barry Pfeiffer

      It depends on how soon you’re expecting to receive the package. International packages must go through a customs inspection to ensure there are no illegal or prohibited items in the shipment. This can take several hours to a couple days depending on what’s being shipped.

      As for any charges, all international shipments have duties and taxes applied, usually to the receiver. Sometimes, the sender will request the duties and taxes be charged to their shipping account to relieve any financial burdens on the receiver.

  11. Cynthia Piercy

    I sent two packages to a friend for Christmas thru a friend who lives in the Philippines. My friend is a cargo pilot so he doesn’t have a physical address. He stays wherever the company sets him up to stay at. This friend of his is supposed to receive the packages and deliver them to my friend. This friend of my friend has yet to receive them. I sent them on December 18th. Should he have received them by now. Or would they be held up on customs. I know nothing about customs in the Philippines. Please can you give me any information on what to do.

    • Barry Pfeiffer


      The best thing to do is contact the shipping company you used to ship the packages. It’s more likely a customs issue which could be a variable of things: contents may not be allowed into the country, duties and taxes are owed, there is not enough supporting documentation (such as a commerical invoice), or other various reasons.

      If you simply gave the package to a friend who gave it to another friend to get into the Philippines, it may not be traceable and could be lost or stolen. As long as you have a tracking number with a legitimate carrier, you should be able to track the package to get more details on what customs may need. If the package(s) were lost and you have a tracking number, you can file a claim for loss with the carrier.

      I hope that helps and they get the package delivered soon for you! Thanks for the comment!

      – Barry Pfeiffer

  12. Nuri

    Hi! I’m sending some gifts like shoes, victoria’s secrets mists, lotions for my friends and relatives to central asia( Kyrgyzstan). Is it ok if I do that? Or it will be considered as a business shipment, because I’ll send at least 10 pairs of shoes and like 20 items from Victoria’s Secret. Thank you!

    • Barry Pfeiffer

      Hi Nuri! Thanks for the comment.

      The best thing to do in any international shipping case is to contact the carrier you intend to ship through and they will tell you what items are allowed into the country you’re shipping to as well as if there are any restrictions or special paperwork required.

      Be cautious when it comes to anything in spray containers, such as the Victoria Secret mists. These typically are not allowed to be shipped internationally due to the inherent flammable nature. You’ll also need an accurate value of the items your sending for customs. The country you’re shipping to charges duties and taxes on most items (unless it’s documents or a sample in some cases). Every country is different, so there’s no way of knowing what the taxes will be. The receiver has to pay the duties and taxes fee before they can receive the items.

      I hope this helps! Happy shipping!

  13. Aspek


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